ASSESSMENT RESULTS 2020

Reliability

BSB Survey scores by characteristic 2016 – 2020
BSB survey score 2016 to 2020

Interpreting our charts

Presented above is the distribution of overall firm scores for each of the nine characteristics being assessed. We have presented the 2016 to 2020 results alongside each other to allow for direct comparison.

RELIABILITY

Consistently meeting external and internal commitments
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Q23 ‘When my organisation says it will do something for customers, it gets done’
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Q24 ‘I see the people I work with go the extra mile in order to meet the needs of our customers’
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Q25 ‘When people in my organisation say they will do something, I can rely on them getting it done’
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