Respect
FSCB Survey scores by characteristic 2016 – 2021
Interpreting our charts
Presented above is the distribution of overall firm scores for each of the nine characteristics being assessed. We have presented the 2016 to 2021 results alongside each other to allow for direct comparison.
RESPECT
Due regard, care and consideration for colleagues, customers and community
Certain data presented for 2020 and earlier years is not presented for 2021 due to changes to the participating firms/benchmark in 2021.
Q5 ‘At my work I feel that I am treated with respect’
Q6 ‘At my work people seek and respect different opinions when making decisions’
Q7 ‘In my organisation Risk and Compliance are both respected functions’
Q8 ‘In my organisation we are encouraged to follow the spirit of the rules (what they mean, not just the words)’
Q9 ‘I believe my organisation puts customers at the centre of business decisions’
PREVIOUS SECTION: HONESTY
NEXT SECTION: OPENNESS
