OUR ASSESSMENT FRAMEWORK EXPLAINED

Our Assessment consists of our Employee Survey of 36 core questions and can include a further qualitative dimension that allows the Survey results and any broader themes to be explored in more detail. All participating firms engage in the Survey, the data from which provides benchmarked results by firm and business area.

Underpinning our approach is a framework of nine characteristics that we would expect to lead to good outcomes for customers, clients, employees, [investors] and society as a whole; characteristics that we would expect to be associated with any good organisational culture.

Our Assessment asks how far each of our nine characteristics is demonstrated by a firm and relative to other firms..

This exercise reveals issues relevant to both individual firms and sectorally. 

HOW FIRMS USE THE ASSESSMENT

We do not publish individual firms’ Survey results. It is the responsibility of each board and executive team to decide how to act on and share (e.g. with employees and regulators) their results. At the FSCB we draw on the unique data set that we collect from all our participating members to produce aggregate-level findings, interrogating and analysing this data to produce insights that inform future work and research. 

ADDITIONAL WORK WITH MEMBER FIRMS

In addition to the Assessment, some firms opt to take part in qualitative research allowing us to explore themes of particular interest in greater depth. This might be with individual firms, or with a number of firms collectively. We partner with leading academics or other experts in specific areas to bring new perspectives and cutting-edge research techniques to these projects. For example, we have undertaken work with members to trial an intervention to encourage speaking up; conducted a qualitative research exercise to assess the impact of an organisation’s new purpose on its culture; and partnered with a leading business school to better understand the intersection between gender and racial diversity and inclusion. The findings from these exercises are shared with participating firms, and the learnings are shared more generally across our membership. We work with firms individually and collectively using a range of methodologies, including conducting research projects, and designing and testing interventions. These firms receive further reports and analysis.

SEE OUR ANALYSIS

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