Speaking Up & Listening

Year on year, approximately one quarter of surveyed employees report fearing negative consequences if they raised concerns about the way they work.

When we asked employees who had raised a concern at work about their experience, less than half reported feeling that they were listened to and taken seriously. A positive voice climate, when there is a widespread belief that speaking up is both effective and safe, is central to a culture of continuous improvement.In a firm where different views are encouraged, respected and listened to, such views will be offered, and the organisation as a whole will be better placed to learn more quickly, catch problems earlier and enhance both its competitiveness and its appeal as an employer. Speaking Up and Listening is a critical focus for the BSB and through our Assessment, Insights and Policy work, we work to generate novel insights in this area and share good practice on how to encourage these behaviours and embed them in the workplace.

The sound of silence

This article was written by Jenny Robinson, BSB Senior Behavioural Scientist, Dr. Jesal Sheth, BSB Policy Associate and Behavioural Scientist, and Yuwei Zhang, BSB Data Scientist.  When we think about 'voice climate',...

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Are you listening?

Rick Borges Head of Assessment, Banking Standards Board This article was originally posted on Protect. I recently attended a leadership training course where one of the exercises was about listening. I had...

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