FSCB EMPLOYEE SURVEY
Positively phrased questions
Negatively phrased questions
HONESTY
- I believe senior leaders in my organisation mean what they say.
- In my organisation I see instances where unethical behaviour is rewarded.
- My colleagues act in an honest and ethical way.
- It is difficult to make career progression in my organisation without flexing my ethical standards.
RESPECT
- At my work I feel that I am treated with respect.
- At my work people seek and respect different opinions when making decisions.
- In my organisation Risk and Compliance are both respected functions.
- In my organisation we are encouraged to follow the spirit of the rules (what they mean, not just the words).
- I believe my organisation puts customers at the centre of business decisions.
OPENNESS
- In my experience, people in my organisation are truly open to review and feedback from external sources.
- In my organisation people are encouraged to provide customers with information in a way that helps them make the right decisions.
- In my experience, people in my organisation do not get defensive when their views are challenged by colleagues.
- In my organisation I am encouraged to share learnings and good practices with others.
- If I raised concerns about the way we work, I would be worried about the negative consequences for me.
ACCOUNTABILITY
- In my experience, people in my area clearly understand the behaviour that is expected of them.
- I believe senior leaders in my organisation take responsibility, especially if things go wrong.
- I see people in my organisation turn a blind eye to inappropriate behaviour.
- I see people in my organisation try to avoid responsibility in case something goes wrong.
- I feel comfortable challenging a decision made by my manager.
COMPETENCE
- In my experience, people in my organisation have the skills and knowledge to do their jobs well.
- In my role, I am encouraged to continually learn new skills and improve my role-specific knowledge.
- I am confident in the ability of people in my area to identify risks.
RELIABILITY
- When my organisation says it will do something for customers, it gets done.
- I see the people I work with go the extra mile in order to meet the needs of our customers.
- When people in my organisation say they will do something, I can rely on them getting it done.
RESILIENCE
- In my experience, people in my organisation are good at dealing with issues before they become major problems.
- My organisation focuses primarily on short-term results.
- I often feel under excessive pressure to perform in my work.
- Working in my organisation has a negative impact on my health and wellbeing.
RESPONSIVENESS
- I believe that my organisation responds effectively to staff feedback.
- Our internal processes and practices are a barrier to our continuous improvement.
- I believe that my organisation responds effectively to customer feedback.
- I believe that my organisation encourages innovation in the best interests of our customers.
- I have observed improvements in the way we do things based on lessons learnt.
SHARED PURPOSE
- My organisation’s purpose and values are meaningful to me.
- There is no conflict between my organisation’s stated values and how we do business.
Participation in our Assessment and running our Employee Survey is a benefit of FSCB membership. Find out below if your firm is eligible for membership and, if not, how we work with organisations that fall outside our membership remit.
