Customers and clients want to be served by employees who take pride in their work; employees want to work for firms they can be proud of; and the UK wants and needs a strong, sustainable and trustworthy financial services sector. Pride and trustworthiness are products not of regulation or marketing, but of the culture within a firm.
From the perspective of mid-2021, what are the key challenges and opportunities facing boards when it comes to creating and maintaining good organisational cultures? Where does and should ‘culture’ sit, among the many priorities competing for board attention? And to what extent are these challenges and opportunities for the sector collectively to address, as well as for firms individually?
On 15 July 2021, we hosted one of our first events under our new name – the Financial Services Culture Board (FSCB) – to consider these and many other aspects of managing organisational cultures in an ever-changing environment. Leading our discussion were a distinguished group of speakers able to draw on extensive industry and board experience and to offer thoughts from both a regulator and a Government perspective.
- Dame Susan Rice, Chair, FSCB
- John Glen MP, Economic Secretary to the Treasury and City Minister
- Charles Randell, Chair, Financial Conduct Authority
- Alison Cottrell, CEO, FSCB
- Peter Harrison, Group Chief Executive, Schroders
- Stephen O’Connor, Chairman HSBC Bank plc
- Sir Jonathan Symonds, Chair, GlaxoSmithKline plc
A message from James Hennessy, SVP, Federal Reserve Bank of New York
Prepared for delivery at the FSCB’s 15 July event, our colleague offers congratulatory remarks on expanding our membership remit to welcome all financial services firms operating in the UK.